Old Treasures New Love Jewellery Policy

We love collaborating with you to revive your heirloom and pre-loved pieces, reworking them into something new that you can wear today and honour the sentiments of the past. Whether it’s a special piece passed down from a loved one, or a bygone piece of yours you want to wear in a new way, Old Treasures New Love is the perfect service for revitalizing your jewellery for years to come.

Please take a moment to review our policies so you have everything you need to know for your custom jewellery experience.


Your consultation is free of charge and the perfect starting point to discuss initial design ideas, budget, timeline and any other details. We offer consults either in-person at our shop on Ossington, or virtually via Zoom! You can book you consultation HERE.

Please note: Bringing in any material, be it a chain, stone, or producing a sample texture etc. requires a $100 non-refundable deposit that will be deducted from the final total. This must be stated in initial consultation.

Please note, we require 24 hours notice for any consult cancellations or rescheduling.

Bringing in Your Old Treasures

Bring your items in (or ship them safely from afar) so that we may properly assess them to understand the work at hand and give you the most accurate estimate for your project. 

Assessments & Estimates

We will provide you with values of your gold, details about stones, a full quote and breakdown of the work plan. At this time we will assess all potential risk to your items so that you can make the most informed and educated decision on if you would like to move forward or not.

Please note: Anice will not alter any piece without the client’s signed consent. Once the full risk has been communicated and the client has signed off, Anice is not responsible for any damages to any of the client’s materials.

Depending on the timeline and project complexity, we will send you pricing within a week to ten days of your consultation. We always do our best to give you the closest estimate possible, but please be advised that current gold prices, materials availability, design changes and other variables may increase or decrease your initial estimate. We will do our best to keep lines of communication open every step of the way.

Design Confirmation & Rendering Deposit

When design details are confirmed and all parties are feeling confident in the direction, we will then begin production OR, for some projects, we will move to the rendering stage. This is the process in which we create a series of digital images using CAD (Computer Aided Design) to illustrate what the final piece will look like. It’s an exciting way to confirm the design and make any final adjustments before moving into production!

There is a rendering fee of $200 + tax. This is a non-refundable amount to cover the work time needed to produce digital images. This fee will be added to the total cost if and when the project is completed.

Design Adjustments

If the client has changed their mind and wants design adjustments after the first rendering, requiring updated models, there will be a charge of $100 per model and this will be added on to the total cost. If there are any new materials required for your design, there is also a non-refundable deposit of $100 + tax required before we bring them in for your viewing.

Design Approval & Payment of Deposit

When confirmation for go ahead is received, we require a 50% deposit to begin production. Our ring production timeline is 2 to 3 weeks from the date the deposit is paid. Rush orders are sometimes possible, but are subject to an additional charge that will be determined when the order is placed. We reserve the right to deny rush orders, depending on project complexity and time availability.

Picking up Jewels & Paying Remaining Balance 

Upon completion, we will notify you via email or phone. You then have 30 days to pick-up your finished piece! After 30 days, there will be a $1-dollar-a-day interest fee applied to the final payment until the order is picked up. This fee also applies to any Old Treasures, personal items, stones, gold or other materials left with us to contribute to a project, regardless of whether you have chosen to continue with the project or not. 

We kindly ask our clients to pick up their pieces and finished projects at their earliest convenience. After 30 days, we are no longer responsible for outstanding orders or any other items left on hold.

When you come to pick up your finished piece, we will process the second payment on the remaining owed. 

Important Information For After Pick Up

Re-sizing rings up or down requires opting into our Resizing Insurance. This will cover the base costs of resizing should the ring need adjustments. If you choose to opt out of insurance, we can re-size at retail cost.

Anice commits to producing a quality product. If the piece(s) require repair due to a materials flaw, manufacturing or production defect, please bring the item into us for a proper evaluation. We must see the item in-person before committing to repair. The coverage of cost for repairs is on a case-by-case basis.

If your piece has set stones, come by and have us check them once a year! We can tighten things up if needed.

Please follow our care guidelines for your custom love jewellery to ensure longevity of your special pieces forever.