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Anice Jewellery offers exchanges or store credit for damaged merchandise or if the customer is dissatisfied with their purchase. You do not require a receipt to receive an exchange at either location. We do not offer exchange through our website, but if you have purchased something online, please email us and we will coordinate the exchange for you. Anice Jewellery does not offer returns on purchases.
*Due to the nature of our business, many of our pieces are one-of-a-kind. If a design is finalized, and a deposit is given, the customer is responsible for the payment of the piece. The customer is financially responsible for any changes made to the project once it is complete. We commit to providing the customer with the most information and best advice on custom projects. If our recommendations are disregarded, the customer is financially responsible for any needed repairs or alterations.