Custom Jewellery Policy

Custom is our specialty! We LOVE making unique one-of-a-kind pieces for our clients that are loaded with meaning and magic. Follow these steps and learn our policies on custom jewellery just for YOU.

STEP 1: Consultation

Book a consultation with our custom jewellery consultants to discuss initial design ideas, budget, timeline and any other details. This consultation can take place virtually or from the jewel porch and is free of charge for your first visit! 

*If you need to cancel your consultation appointment, please give us 24 hours notice. There is no fee for this cancellation, but we would love to know in advance to allow for proper planning

STEP 2: Receive Estimate

Depending on timeline and project complexity, our jewellery consultants will send you pricing within a week to ten days of the consultation. 

STEP 3: Design Confirmation

When design details are confirmed and all parties are feeling confident in the direction, there are two possible next steps:

  • If the piece simply requires wire-wrapping, beading, hand-stamping or any of our on-the-spot jewellery-making techniques, we will take some time to create the piece and show you the results. From there we can make adjustments if needed. We ask that any changes or adjustments are kept to a minimum after the first showing, and frequent design changes may add an additional cost.  Please note: Bringing in any material, be it a chain, stone, or producing a sample texture etc. requires a $100 non-refundable deposit that will be deducted from the final total. This must be stated in the initial consultation. 
  • If the piece requires complex metalsmithing or fine jewellery work, we will then move on to the rendering stage. This is the process in which we create a series of digital images using CAD (Computer Aided Design) to illustrate what the final piece will look like. It’s an exciting way to confirm the design and make any final adjustments before moving into production!

    STEP 4: Pay Rendering Deposit:

    There is a rendering fee of $100 + tax. This is a non-refundable deposit to cover the work and time needed to produce digital images. This fee will be deducted from the total cost if and when the project is completed. 

    STEP 5: Design Adjustments

    After the first rendering, if the client has changed their mind and wants design adjustments requiring updated models, there will be a charge of $100 per model and this will be added on to the total cost. 

    STEP 6: Stone Viewing

    We love to bring in stones for you to see and choose before we start making. It is so important to us that you love your stones as they are the heartbeat of your design! When the rendering is approved and if your design requires stones, there will be a stone viewing deposit of $100 + tax for up to 3 stone options (a non-refundable charge but one that will be deducted from the total cost.) Additional stone viewings will incur a cost of $50 per stone and be added to the total project cost. 

    Anice is committed to doing our best to hear and understand our clients design needs and recognize it is our responsibility to bring in the best stones for your budget and overall look (i.e. colour, size, quality preference etc.) We do ask that you come with as much decisiveness as possible and any inspiration images or design details are a huge help to start us on the path for your dream design coming to life!

    STEP 7: Approve Design and Pay Deposit

    When confirmation for go ahead is received, we require a 50% deposit to begin production. Our fine jewellery production timeline is 2-3 weeks from the date the deposit is paid. Rush orders are possible, but are subject to an additional charge that will be determined when the order is placed. We reserve the right to deny rush orders, depending on project complexity and time availability.

    STEP 8: Relax

    You go about your daily life while we work hard at creating your masterpiece!

    STEP 9: Pick Up Jewels and Pay Remaining Balance

    Upon completion, we will notify you via email or phone. You then have 30 days to pick-up your finished piece! After 30 days, there will be a $1-dollar-a-day interest fee applied to the final payment until the order is picked up. This fee also applies to any Old Treasures, stones, gold or other materials left with us to contribute to a project, regardless of whether you have chosen to continue with the project or not. 

    We kindly ask our clients to pick up their pieces and finished projects at their earliest convenience. After 30 days, we are no longer responsible for outstanding orders or any other items left on hold.

    When you come to pick up your finished piece, we will process the second payment on the remaining owed. THEN: you will dance off into the sunset with a truly special custom piece you can cherish forever!

    Important Information For After Pick Up

    *Custom jewellery is final sale. No exchanges or store credit.

    *Anice takes responsibility for initial sizing charges if a ring needs to be resized. Any sizing change after the initial pick up will be covered by the client.

    *Anice commits to producing a quality product. If the piece(s) require repair due to a materials flaw, manufacturing or production defect, Anice will cover the cost within 30 days to 6 months post pickup, depending on the type of item. This will require evaluation by our team and we must see the item in-person before committing to repair.

    *Anice is not responsible for a lost or stolen item once it is in the customer’s possession. 

    *Anice is not responsible for any physical damage to a piece once it is in the customer’s possession.